Return & Exchange Policy

RETURN & EXCHANGE POLICY

We are confident in our products, and sure you will look awesome in them!

However, if you are not completely satisfied with your slides, we do our best to make returns and exchanges as simple as possible.

If you ordered slides through our website (FREEDOMOSES.COM) and you are based in the United States, the products shall be returned in their unused, original and merchantable condition and within the first thirty (30) days after delivery. Please note the shipping label provided will cover the weight of the original shipping bag. Please use the mailer bag provided from FedEx/Freedom Moses. Please follow the instructions in the footer of the website under "RETURN & EXCHANGE" to create your shipping label. Please note the shipping label provided will cover the weight of the original shipping bag. Please use the mailer bag provided by FedEx/Freedom Moses. 

It will take time for your returned item(s) to reach us once you return it. Once the item(s)  received at our fulfilment center, we check them and process your request to refund or exchange. Accordingly, please allow a minimum of 30 business days to process your return or exchange.

Exchanges or returns are only valid on items purchased directly from FM and not for purchases made from our distributors or any third-party vendors.

If you asked for a refund, please note that a flat handling fee of USD $11.00 will be deducted from your refund. We do not charge handling fees for exchanges. Upon the completion of the return or exchange processing, you will receive an email notification.

In the case of a return, receipt of this email will confirm your refund amount. Please allow at least 3 business date for the credit to appear on your statement.

Please note that FM is not responsible for costs resulting from changes in shipping addresses once packages have been shipped out. Customers are held responsible for costs resulting from abandoned packages and no refunds will be accepted regarding the above.

If you ordered or purchased your FM items through a distributor, a retailer or at a store (physical or online) and not through FREEDOMOSES.COM the items must be returned where they were purchased, and according to the policy of the store they were bought in. These purchases are not exchangeable or returnable to FM directly. 

FINAL SALE POLICY

All items offered on such promotion are sold as-is and are “Final Sale”. There are no returns or exchanges accepted. Merchandise marked “Sale” are not eligible for price adjustments on prior purchases or promotions. Final sale offer (“Offer”) is valid for a limited time only, while supplies last at www.freedomoses.com only. Offer limited to stock on hand, FM cannot guarantee that photos offered online reflect available stock no rain checks are available and not applicable to prior or pending orders.

Offer cannot be combined with any other offers or used on previous purchases.

Product prices already reflect final sale discount.

Promotion has no cash value. Consumer must pay applicable sales tax and applicable duties. Void where prohibited, taxed or otherwise restricted.

Once an order is placed, it cannot be changed or cancelled.

Due to the high volume of sales, a delay may occur during order processing and shipping.

Any sale items that are received by return at our warehouse will be refused or sent back to the ship to address on the order.