Return & Exchange Policy - Freedom Moses

Return & Exchange Policy

We are confident in our slides, and sure you will look awesome in them!

However, if you are not completely satisfied with your slides, we do our best to make returns and exchanges as simple as possible.

If you ordered slides through our website (www.FreedoMoses.com) and you are based in the US or Canada

The slides shall be returned in their unused, original and merchantable condition and within the first 14 days after delivery. Please follow the instructions below:

  1. Pack the slides (if possible, in their original bag)
  2. Print the slides’ Order confirmation and put it in the bag containing the slides you’re returning or exchanging
  3. Seal the bag and send it to the following address:

Pixior Warehouse - Southgate

ATTN: FREEDOM MOSES RETURNS

2601 Sequoia Drive

South Gate, CA

90280

  1. Send us an email to Info@FreedoMoses.com with the subject being RETURN or EXCHANGE and your ORDER NUMBER. In the body of the email please state:
  • Full name
  • Order number and the date you received your delivery
  • Return or Exchange
  • The return or exchange reason being

(a) I don’t like my slides,

(b) Wrong size

(c) Wrong colour

(d) Faulty product*

*If you are unhappy with your order due to a defect or a quality issue, please take a picture of the issue and attach it to your email. The photo will allow us to confirm the issue and solve your problem faster. We'll either recreate your order or provide a credit or refund. In some cases, we may ask that you return the defective slides prior to receiving credits or refunds.

It can take up to 30 days for the slides to reach us once you return it. Once the slides are received at our fulfilment center, we check them and process your request to refund or exchange. Accordingly, please allow 30 business days to process your return or exchange. 

If you asked for a refund, please note that a flat handling fee of USD $5.00 will be deducted from your refund. We do not charge handling fees for exchanges.

Upon the completion of the return or exchange processing, you will receive an email notification.

In case of a return, the email will confirm your refund amount. Please allow 72 hours for the credit to appear on your statement.

In case of an exchange, the email will include a COUPON on the same amount of the slides returned. With this COUPON you will be able to buy your new slides online. Please note that the COUPON can only be used online at www.FreedoMoses.com.

If you ordered slides through our website (www.FreedoMoses.com) and you are based outside the US or Canada

International orders outside the US or Canada are final sales and we accept no refunds or exchanges.

Further, please note that Freedom Moses is not responsible for costs resulting from changes in shipping addresses once packages have been shipped out. Customers are held responsible for costs resulting from abandoned packages and no refunds will be accepted regarding the above.

If you ordered or purchased slides through a distributor, a retailer or at a store (physical or online) and not through www.FreedoMoses.com

The slides must be returned where they were purchased, and according to the policy of the store they were bought in.

Cancelling an online order made through our website (www.freedomoses.com) prior to receiving the slidesIf you ordered from our website (www.FreedoMoses.com) however would like to cancel your order, it is possible only prior to receiving a tracking number from the shipping company (usually it takes an hour for the shipping company to send you  your tracking number). Unfortunately, once a tracking number was issued, we are not able to cancel the order as your slides are already on their way to you!

If you would like to cancel your order and you haven’t received your tracking number yet,please hurry and send us an email to Info@FreedoMoses.com with the subject being CANCEL MY ORDER with your ORDER NUMBER. In the body of the email please state:

  • Full name
  • Order number
  • Cancellation reason e.g. “I ordered my mistake”