Q&A - Freedom Moses

CAN I CHANGE OR CANCEL MY ORDER?
We are committed to getting your order to you as quickly as possible.
Therefore, once your order is placed, it generally goes immediately into the fulfillment process and may not be cancelled or changed.
If you realize you've made a mistake after placing your order, please contact us immediately.
HOW DO I CLEAN MY FM SLIDES?
We recommend using a wet wipe to clean your FM slides.
THE STYLE I WANT IS OUT OF STOCK, WHEN WILL YOU GET MORE?
We highly suggest signing up for our restock notification by clicking on your desired size and selecting 'Get notified when we restock’.
We will notify you as soon as the product is back in stock!
CAN I EXCHANGE OR RETURN MY FM SLIDES?
We do our best to make exchanges and returns as simple as possible.
The slides shall be returned in their unused, original and merchantable condition and within the first 30 days after delivery.
Please note the shipping label provided will cover the weight of the original shipping bag. Please use the mailer bag provided from FedEx/Freedom Moses.
Please visit our Return Center page, by clicking on Returns & Exchanges on the footer on the main page of our website, and start the return flow by either using your email address, or an order number + shipping zip code.
Once entered, you will get an email for next steps. The email contains a link to start the exchange.
All items bought through a 3rd party retailer cannot be returned or exchanged via our website and must go through the retailer.
For more information on returns and exchanges, please visit Returns & Exchanges.
I’M A RETAILER AND WOULD LIKE TO CARRY FM slides. WHO SHOULD I CONTACT?
Please write us at info@freedomoses.com where you are located, and we will connect you with the relevant distributor.
I AM NOT SURE ABOUT A SIZE OR FIT – CAN YOU ASSIST?
Click here to view our size Charts.
We recommend sizing up if you like your FM slides more spacious and slightly wider.
Jump down a size for a tighter and more supportive grip.
I MADE A MISTAKE ON MY SHIPPING ADDRESS; CAN I FIX IT?
Please contact us at info@freedomoses.com.
Changes to shipping addresses can only be made within the first hour that the order is placed but cannot be guaranteed especially if the time has passed.
Kindly note, changes to shipping addresses may cause a delay in processing, transit and/or delivery times and may incur an additional cost.
WHY HASN’T MY ORDER STATUS UPDATED?
Your order may be on hold for various reasons.
It can either be a problem with the address given, such as your shipping address missing an apt/street number, an invalid shipping address, invalid phone number or processing payment. Other times, there are delays with the shipping company.
Please know that we are working effortlessly to make sure your packages arrive in a timely manner!
Please check your email to see if we contacted you or contact us directly at info@freedomoses.com.
WHEN WILL MY ORDER SHIP?
Your order should arrive up to 8 business days from the time you ordered.
You will receive an email confirmation once your order is processed for shipment.
Be sure to check your spam folder and add info@freedomoses.com to your address book.
HOW MUCH IS SHIPPING?
We currently offer FREE shipping (excluding remote areas).
WHERE ARE FM SLIDES MADE?
Our Products are manufactured through a carefully selected network of suppliers located around the world.
Our largest manufacturer and material supplier is located in China.
We emphasize the importance of a fair workplace for all which includes equal pay, equal work opportunities, and zero tolerance policy for child labor.
Our partners use different types of audits which help us understand how they work and identify potential risks.
Additionally, we visit our partners a few times a year to ensure quality control for our business.
We put sustainable trade at the heart and soul of our business!
DO YOU PROVIDE A RETURN LABEL?
Return labels are provided for the US only, at a cost of $11 via our Returns & Exchanges center, to start a return - please visit Returns & Exchanges
Exchanges inside the US are free, to start an exchange - please visit Returns & Exchanges
CAN I RETURN OR EXCHANGE SALE ITEMS?
All items offered on sale, discounted price or promotional items are sold as-is and are a “Final Sale”.
There are no returns, refunds or exchanges accepted.
DO I HAVE TO PAY FOR DUTIES AND TAXES?
All orders may be subject to import duties and taxes which are levied once your shipment enters your country.
We are not responsible for any duties or tax charges you may receive when your package is delivered.
Please be aware of the rate specific to your region when placing an order.
HELP! MY PACKAGE WAS LOST/STOLEN.
Unfortunately, we do not take responsibility for lost/stolen packages or damaged packages due to weather conditions.
This responsibility lies with the shipping company.
It is up to the customer to open a claim with the shipping company regarding lost/stolen packages.
HOW DOES FREEDOM MOSES GIVE BACK AND HELP THE ENVIRONMENT?
At Freedom Moses we are very passionate about environmental safety and care.
Our products are 100% vegan and do not test on animals.
We are almost completely recyclable* and are working to improve on this every day.
Additionally, we make sure to give back to the community to ensure a thriving and happy population.
*Please check your local recyclable symbols to see how your shoes can be recycled.