WHAT IS FREEDOM MOSES DOING FOR OUR PLANET?
We are Vegan friendly, we do not test on animals and we are Recyclable in the appropriate bins * please check your local recyclable symbols.
DO YOU ACCEPT RETURNS?
Returns are evaluated on a case by case basis.
If a product was purchased at another retailer, it must be returned where it was purchased.
We only evaluate the return of products, that are bought through www.freedomoses.com
I'M A RETAILER AND I'D LIKE TO CARRY YOUR BRAND. WHO SHOULD I CONTACT?
Please write us at email@example.com
where you are located and we will connect you with the relevant distributor.
I'M UNSURE ABOUT A SIZE OR FIT.
I WANT AN OUT OF STOCK STYLE. WHAT CAN I DO?
We highly suggest signing up for a restock notification by clicking on your desired size and selecting 'Get notified when we restock’.
We will notify you as soon as the product is back in stock.
WHOOPS, CAN I MAKE CHANGES OR CANCEL MY ORDER?
We are unable to make any changes to orders once they are shipped.
This includes if you change your shipping method.
Any changes will incur an additional cost.
I MADE A MISTAKE ON MY SHIPPING ADDRESS. HOW CAN I FIX IT?
Please contact customer service immediately at firstname.lastname@example.org
We process and ship orders quickly, so we cannot guarantee that we will be able to make the correction before your order is shipped.
Kindly note, changes to shipping addresses may cause a delay in processing, transit and/or delivery times and may incur an additional cost.
WHY HASN'T MY ORDER STATUS UPDATED?
Your order may be on hold for various reasons, mainly due to your shipping address missing an apt/street number, an invalid shipping address, invalid phone number or processing payment.
Please check your email to see if we contacted you or contact us directly at email@example.com
WHEN WILL MY ORDER SHIP?
Orders ship within 1-3 business days of purchase - excluding holidays and weekends.
You will receive an email confirmation once your order is processed for shipment.
Be sure to check your spam folder and add firstname.lastname@example.org
to your address book.
Once you received your tracking number you can track it at https://www.dhl.co.il/en/express/tracking.html
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
- Orders are processed within 1-3 business days.
- You will receive your order anywhere from 3-8 business days from the date that it is shipped out, not the date the order is placed.
- After your payment is authorized and verified, it can still take up to two business days to process your order in our warehouse.
- Orders that are system flagged (SF) may be asked to verify additional information and we are not responsible for the delay in processing your order.
- Business days do not include weekends or holidays. Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
HOW MUCH IS SHIPPING?
We currently offer FREE shipping (excluding remote areas)
WHERE DO YOU SHIP FROM?
We ship from Xiamen, China.
DO YOUR SHIPPING COSTS INCLUDE TAXES & DUTIES?
All orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges must be paid by the recipient.
Freedomoses will not be held responsible for any costs relating to Taxes & Duties.
DO YOU PROVIDE A RETURN LABEL?
We do not offer a return label.
CAN I RETURN OR EXCHANGE SALE ITEMS?
All items offered on sale, discounted price or promotional items are sold as-is and are a “Final Sale”. There are no returns, refunds or exchanges accepted.
Depending on your financial institution, refunds normally appear credited to your statement, within 1-5 business days, after the date of processing to your original form of payment. All refunds must be issued to the original form of payment – NO EXCEPTIONS. A store credit will be issued in lieu of a refund if the card is no longer active.
DO YOU SHIP TO P.O. BOXES OR APO/FPO ADDRESSES?
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.
FAILED DELIVERIES & RETURNED PACKAGES
In the event that DHL is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, Freedomoses is not responsible for payment of return shipping costs levied by the courier. Similarly, Freedomoses is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for ALL shipping costs associated with returned packages due to failed delivery and is non-refundable.
Freedomoses is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, train derailments, etc. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable. In cases such as these, please contact your local DHL with any inquiries about the status of your package.
LOST OR STOLEN PACKAGES
Freesomoses is not responsible for lost or stolen packages. In the event a package is lost or stolen, either the receiver or Freedomoses will need to contact DHL to open an investigation. We are unable to move forward until the investigation is complete on DHL end.